support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs

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Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. BRS runs as a smart client application on your desktop (no logging onto a website!), giving you speed combined with the power of web services. Support unlimited customers/license. Try it for free for 30 days and stop paying exorbitant monthly fees!

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Type Pilot - customer support software. Managing technical support may require that you type standard answers over and over again. For example: "Thank you for your letter." "If you have any other questions, please don`t hesitate to contact us." Let Type Pilot handle this routine for you. Just type in a keyword of your choice, and the software will replace it with the required phrase or a paragraph. The program works with any word processor.

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SkyFex Remote Assistant is a service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.

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Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required.

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support and uses the latest OLEDB connection. Rapid Email Support was designed to deal with the many and varied customer email queries about products and services. Have you found most other support software solutions were really employee time management, inventory or billing software in the guise of what you really need - software to speed up your email turn around time. Features include HTML help file, notepad and simple calendar. The database field

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